Benefits

Why you'll want to attend.

Have you ever experienced these side effects of conflict?

• Wasted time,

• Reduced decision quality,

• Loss of skilled expertise,

• Efficiency loss,

• Sabotage of work,

• Damaged reputations,

• Lowered motivations, or

• Damaged relationships.

Poorly managed conflict is costly. This course will help you avoid these costs.

Conflict can be rough; failing to resolve it, even rougher. Learn effective ways to deal with difficult situations and difficult people while keeping your cool. Get rid of that lousy feeling when you find yourself in the middle of a conflict. And learn principles and techniques for grabbing hold and managing the conflict instead of it managing you.

How we present this material.

We come to you and present at your work site. We focus on training small teams who learn together, who can then negotiate together, and who become an internal source of expertise other staff in your organization can call upon for advice, mentoring, and help.

Teaching model.

We feature interactive teaching of principles blended with pragmatic techniques you can apply immediately. We use discussion, exercises, lecture, and a mock dispute to combine our experience with your staff’s experience and create a dynamic, fun, and highly interactive training.

Transform your staff.

Skilled negotiators can also be skilled at relationship building.  This program works from the proven premise that every negotiation involves multiple dimensions of interests and offers a straightforward model to plan and engage in negotiations effectively.

Customization.

Depending on the audience and your specific goals for the program or event, we will tailor the program to increase its relevance and value.  While this program is designed as a two-day, interactive training sessions we can provide anything from a one-hour keynote presentation to the full two-day event.