Every time you present, you are managing your reputation and the person whose message sounds like the most sensible way forward will define the future. Make sure that person is you. Whether you are presenting to clients, employees, stakeholders, or the media, you need to do so with authenticity, confidence, and credibility. Even when there is mistrust and anger in the room, gain the edge in difficult presenting situations. Make your message stick and connect with audiences in a way that builds trust and rapport, even if the message is not the most positive.
This highly interactive workshop develops skills for making prepared and impromptu presentations, especially for situations that may be controversial or highly charged. There is a focus on communication skills for occasions when there is time to prepare in advance of an event, such as a formal briefing or prepared speech. And there is a second focus on skills for making impromptu presentations such as handling questions and media interviews. You will learn how to present yourself and your information in the best possible way to deliver the facts and, at the same time, be persuasive. We cover:
This course is suitable for a wide variety of professionals including environmental risk managers, regulators, public involvement managers, remediation project managers, program managers, technical experts, engineers, scientists, health and safety personnel, natural resource personnel, environmental planners, public affairs officers, attorneys, and others who are called upon to communicate in difficult environments and who need to persuade when doing so.
What is unique in this course?
We improve the usual approach to audience analysis (demographics, topic familiarity, etc.) by considering research findings on how the brain processes decisions and makes people skeptical and resistant to new courses of action. Then we introduce multiple planning models to design a persuasive presentation, including techniques used by professional motivational speakers. We look specifically at communicating when there is a lot of distrust and conflict in the audience, how to handle a media interview, and models for impromptu presenting. Participants working in teams prepare and deliver several presentations during the workshop and receive instructor and peer coaching on how to improve. The goal for this course is to move beyond the notion that persuasive presenting is about delivering information. Persuasive presenting is a carefully designed communication process to inspire forward movement on your issues.
What You Can Expect in All Our Workshops
We use a Tell → Show → Do → Teach-Back Model
We come to you and present at your work site or offer remote teaching using Internet sharing tools when appropriate. We use discussion, exercises, lecture, and mock exercises to combine our experience with your staff’s experience and create a dynamic, fun, and highly interactive training.
Learning is not complete until there is application. We ask participants to discuss how they can maintain the momentum in their organization after we, as trainers, leave. We also share our ideas on how to form ‘Master Mind’ groups and other supports so participants have a community of knowledgeable peers who can help one another successfully apply the skills after the course. We also make ourselves available after the event for short consultations for brainstorming solutions, problem solving, etc. for free.
Depending on the audience and your specific goals for the event, we will tailor the program to increase its relevance and value. While each of our programs is designed as a specific, interactive training session, we can provide anything from a one-hour keynote presentation to the full event and we can provide greater emphasis on the topics that you think are most valuable.